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- While a voicemail facility is convenient, in a commercial or business environment, this device can be counterproductive. When greeted with an impersonal, generic message, customers are unsure whether their recorded message will be dealt with or acted upon promptly and with care. This can result in many customers seeking help or products elsewhere and ultimately your company loses valuable business. First Call Business Communications can provide bespoke a telephone answering service to meet your call-handling requirements, ensuring your customers receive a seamless continuity of service and your business does not miss out on possible revenue.
- First Call Business Communications becomes your company’s first line of response. The service is tailored to meet the specific needs of your business, your products and your services. We work with our customers to understand how you would like your calls to be answered. The operator follows your exact instruction and can either take a message; forward your customers call onto an appropriate company employee or answer simple customer enquiries which you have outlined during the set-up process.
- The 24-hour telephone service is also available for email and SMS services, effectively covering all your business to customer communication devices.